Speaking on NBC, CrowdStrike chief executive George Kurtz apologised, saying the cyber security firm was 'deeply sorry for the impact that we've caused to customers, to travellers, to anyone affected by this, including our companies'.
The CrowdStrike IT outage has been devastating for commerce, healthcare and transport because it was entirely agnostic in the services it affected. This was not a sector or function-specific glitch, like the unconnected interruption to CHAPS transactions overseen by the Bank of England the previous evening. To have a problem, irrespective of where you were in the world or the industry you were in, all you needed was to be running devices on a Microsoft network with CrowdStrike protection.
With security an absolute priority, airlines and airports had little choice but to ground and cancel flights when check-in systems were inaccessible. The problems passed around the globe as the software update hit and systems were switched on, from Australia through Europe to the US. British railways warned of potential disruption, with 14 operating companies affected.
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