Timpson scored the highest for customer satisfaction among individual companies, followed by Nationwide and John Lewis.
Customer satisfaction across the UK is at its lowest level since 2010 and is threatening the nation’s economic recovery, according to a report.
The report, which has measured customer satisfaction at more than 275 leading businesses since 2008, warned that persistent low levels of satisfaction had the potential to undermine the UK’s “already challenging” economic recovery.Since 2019, the companies that have consistently secured the highest levels of customer satisfaction have achieved continued financial stability, it said.
Some 65% of employees surveyed said they spent an average 3.3 days a month dealing with service failures or problems. “Unfortunately, the current outlook isn’t where we need it to be, despite our research showing that higher levels of customer satisfaction correlate with financial stability and growth.
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