Klook: 'We take responsibility for this matter and as a gesture of goodwill, we have refunded the booking value to the affected customer.'
was advised by a Klook Experience Specialist to cancel his booking, get his refund and rebook again.
"The whole incident definitely has created a dent in my vacation as I was replying to them while on the road," Andrew told Stomp. "We started by seeking assistance to reduce the duration of the rental by a day but were told that they would not be able to do adjustments to the duration of the booking. But we would be able to cancel the booking, qualify for a full refund since it was less than two days of booking, and we can make a fresh booking.
"However, after starting our trip the next day, and despite many e-mail exchanges on the matter, they have refused to honour their promises." "We sincerely hope that this has provided you with sufficient explanation. Klook ultimately wishes to resolve all grievances amicably and that our customers continue to make us their travel choice with continually improved services."He told Stomp:"I did not start the conversation with Klook with the intention to cancel the order but rather to alter the end date. But upon their advice, I ended up with costs that is more than the rental fee and one day less for the use of the car.
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