PrettyLittleThing shoppers say they were longtime, frequent customers and were still barred from making future purchases.
Some customers of popular fast fashion brand PrettyLittleThing are not happy after the company abruptly banned them from ordering.But banned shoppers have been flooding the comment section on PrettyLittleThing’s Instagram account expressing their frustrations. Many pointed out that because there are no physical stores, they can only shop online and won’t know how items from the U.K.-based retailer will fit until they arrive.
PrettyLittleThing responded to the backlash in a statement in a new Instagram post, but turned off comments on that post. PrettyLittleThing also addressed concerns from banned customers about fees they pay to be a part of the company’s Royalty Rewards Loyalty program, as well as those who have gift cards and store credit.
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