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Are you ready to join a dynamic team and dive into the world of cutting-edge technology? We are on the lookout for a passionate and skilled Data Centre Engineer with two years of relevant experience. If you’re a tech enthusiast with a knack for VMware, Hewlett Packard Enterprise systems, VMware Replication and Site Recovery Manager, and Riverbed Core and SteelFusion, then we want you on our team!Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAIdentifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
Provides second level support to all incidents, requests, and identifies the root cause of incidents and problems.Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Ability to work across various other resolver groups like Service Provider, TAC, etcManages all initial client escalation or operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration ItemsPlans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.May also contribute to / support on project work as and when required.Academic Qualifications and Certifications:HP Proliant support certification
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