A public charging study by JD Power shows consistent improvement in charging experience this year, but the results are more nuanced than they appear.
According to JD Power, charging infrastructure is improving overall. For two consecutive quarters this year, things have improved on the macro level. Consumers are more satisfied with DC fast charging than last year. Consumers are less satisfied with public level 2 charging compared to last year. Faith in the U.S.’s charging infrastructure remains one of the biggest roadblocks to mass EV adoption. But there’s been a lot of behind-the-scenes work to improve things.
Gruber insists that complaints of overcrowding of the Supercharging network were growing well before any other brands could use the network. Interestingly, Gruber does say that JD Power noticed a steady uptick in non-charge EV visits at Tesla Supercharging stations. A non-charge EV visit is when an EV driver plugs in, but for some reason, the car will not charge for any number of issues. “For a long time, that number held at 4%, but now it has risen to 6%,” said Gruber via phone call.
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