Defunct comms link connected to nothing at a fire station – for 15 years
Tracking most of the services was fairly straightforward, and led to numerous iterations of"Oh that phone number was for XXX service years ago. We don't do that now" from various managers. There were also tense meetings with the account manager from the provider, who wasn't keen to stop the rivers of free money – and certainly not to provide refunds.
When Bernard got to the very last of the unaccounted PWs, he discovered from its prefix that it was related to a fire service. He tracked the other end to the Town Hall, where it was"jumpered to something, somewhere unidentifiable." But did that stop Bernard? Clearly you don't know him. He eventually tracked down an unconnected end at the local fire station that seemed a likely candidate. But the firefighters denied any knowledge of it – except one.
Fifteen years. Bernard and the telco provider agreed between them that this was a bit much. There had clearly been negligence on both sides, so a refund for seven and a half years worth of the service was forthcoming. Which just goes to show that sometimes it's worth fixing something that ain't broke.
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