The Department of Transportation announced today it is investigating how Delta Airlines is treating passengers affected by canceled and delayed flights as the…
If you are holding a Delta ticket for upcoming travel, you may want to move on to Plan B since there’s no telling how long these disruptions will linger.The Atlanta-based airline is on its fifth day of flight cancelations and delays and has canceled more flights than any of its competitors.
“If you're traveling in the near future on Delta, you know, maybe later today or even tomorrow, it might be worth taking advantage of the fact that most ticket types don't have change fees and making alternate plans,” said Katy Nastro, a travel expert with Going.com. “There was a waiver in place for Delta passengers, and that might be worth calling the airline to see if you can still take advantage of that.
“If the airline is offering you a travel credit, you are entitled to request a cash refund,” says Nastro. “You don't have to just, you know, throw up your hands and take that credit. You know, under federal law, you are entitled to request a cash refund or get rebooked on a new flight…an airline is only responsible to refund you for the ticket that you had contractually with them. They are not responsible to then refund you for expenses due to the fact that you rebooked with another carrier.
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