Delta Air Lines CEO Ed Bastian apologized and offered frequent flyer miles to travelers for thousands of flight cancellations as the carrier struggled to recover from Friday’s globe-spanning IT outage, disruptions that sparked criticism from Transportation Secretary Pete Buttigieg.
The Atlanta-based airline canceled more than 4,600 flights from Friday through Sunday, more than any other airline, according to aviation data firm OAG. On Monday morning, Delta had already canceled another 700 flights, or 18% of its mainline operation, making up the vast majority of cancellations in the U.S. The delays and cancellations have put Delta in a rare spotlight for the carrier whose leaders pride themselves on reliability and punctuality.
United Airlines had elevated flight disruptions on Sunday with 9% of its schedule canceled, or 260 flights, according to FlightAware, but still below Delta’s. “I want to apologize to every one of you who have been impacted by these events,” Bastian said in a message to customers. “Delta is in the business of connecting the world, and we understand how difficult it can be when your travels are disrupted.
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