Usman Javaid is the Chief Products and Marketing Officer at Orange Business. Read Usman Javaid's full executive profile here.
AI has the potential to be as transformative for businesses as the internet. It promises to accelerate innovation and strategic processes, taking smart decision-making to a new level. But to make good on these promises, we need to democratize AI access for enterprises and employees. Then, we can stand back and be amazed at what is possible.
But where should business leaders start laying the foundations and strategizing for AI to create a robust and holistic AI roadmap? How do they get started in a trusted and responsible way and turn what seems like a daunting challenge, encompassing complexity, lack of knowledge and security worries, into a golden opportunity?
Game-changing AI is centered on innovation, making an impact and disrupting business models and industries. It is about creating new technologies and new ways of doing business. For example, enabling ChatGPT for call center agents can provide faster, highly personalized and real-time customer support. Multiple language capabilities can eliminate language barriers and enable real-time recommendations.
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