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, where you’ll be the go-to expert for resolving technical issues and enhancing user experiences. You’ll support end-users, troubleshoot hardware and software challenges, and ensure smooth operations in a fast-paced environment.
If you’re passionate about problem-solving and love working hands-on with technology, this role is your perfect next step!”General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentAchieve expected SLA and quality requirements and KPIs to support client contract objectives.Effective time and call management to support contractual objectives.Ensure effective resolution of calls within agreed timelines at expected service quality.5-7 Years of IT Experience in remote End User SupportIf the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You’ve arrived at iOCO Infrastructure Services , where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
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