Singlife Philippines was recognized for its groundbreaking initiatives and redefining excellence in digital customer experience.
Singlife Philippines was recognized for its groundbreaking initiatives and redefining excellence in digital customer experience, receiving accolades for Best Insurance Provider for Digital CX in the Philippines, Best InsurTech for Digital CX, Best Digital CX - Account Opening and Customer Onboarding , and was Highly Acclaimed for Best Digital Life Insurance .
Singlife Philippines was recognized for its groundbreaking initiatives and redefining excellence in digital customer experience, receiving accolades for Best Insurance Provider for Digital CX in the Philippines, Best InsurTech for Digital CX, Best Digital CX - Account Opening and Customer Onboarding , and was Highly Acclaimed for Best Digital Life Insurance."
Singlife Philippines has nearly one million customers to date, all of which have purchased life insurance products purely digitally through mobile phones. The Digital Banker cited that “over 90% of customers have completed onboarding within 5 minutes, a testament to the efficiency and ease of use of existing processes.”Singlife Philippines recorded an average customer satisfaction score, or CSAT, of 91% as of January 2024, thanks to a fully digital distribution model that produced excellent customer ratings.
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