A restaurant in London’s Chinatown was given a zero-star food hygiene rating after a diner with a ‘severe and life-threatening’ nut allergy was allegedly served a contaminated dish 😬
A customer is said to have attended A&E after eating a dish contaminated with nuts at the Golden Phoenix in London’s Chinatown
The environmental health officer recorded signs of a mice infestation and a ‘lack of cleaning throughout’ when they turned up on April 20, 2022. Seated in the restaurant at around 6pm, the diner asked for Set Menu B, with the satay chicken sauce to be swapped for a suitable alternative. ‘It is incredible to think in this day and age there are still places out there that don’t know about the dangers of cross-contamination.
The report states: ‘Unfortunately, there were traces of nut in the complainant’s meal and they had to use their EpiPen and attend St Thomas’s A&E. I was informed that the complainant contacted you, but you undertook no investigation on how this could have happened and how this could be prevented in the future. You need to put in place clear procedures relating to customers who have allergies.‘This should include front and back of house staff.
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