Jonathan Kay, a disabled Oasis fan, was left 'stressed, anxious and unwell' after being told he couldn't take his carer to one of the band's reunion gigs. He managed to secure a ticket but claimed Ticketmaster refused to amend his order to allow for a carer, despite the website suggesting it was possible. After contacting Ticketmaster multiple times, the situation was eventually resolved with a refund, a new accessibility ticket at a lower price, and a free carer ticket added.
A disabled Oasis fan says he was left ‘stressed, anxious and unwell’ after being told he would not be able to take his carer to one of the band’s huge reunion gigs this summer.
Ticketmaster’s accessibility section advises on how to add a complementary ‘companion’ and change tickets to accommodate accessibility needs. Jonathan's family explained that he originally bought an ‘In Demand Standing Ticket’ after reading the guidance and then contacted Ticketmaster to amend the order and add a companion following advice on the website which advised him to buy a general admission ticket if accessible standing was sold out.
Speaking with the Manchester Evening News, his mum Grace, who is from Walkden but now lives in Warrington, explained how much going to the show means to her son. “Jonathan has a neurological condition called Friedreich's ataxia, it’s a progressive condition. “On the day the tickets went on sale, he set his alarm early and was on for hours ahead waiting for the queue to open. He eventually got one in his basket, but was thrown out and he was so disappointed. Most people gave up but he stayed on until 5pm.
“He asked to escalate the complaint but they're just basically ignoring him, and in terms of the chat function they just cut him off. He was almost in tears over it. "After they reached out, we refunded that amount and will now charge them £151.25 for an accessible ticket . This charge will be taken in the next 48 hours.
OASIS CONCERT TICKETMASTER ACCESSIBILITY DISABLED FAN
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