Disney fans with disabilities say the company’s new restrictions on a system that previously allowed people with many kinds of disabilities to avoid standing in long lines for rides have now excluded many disabled people who previously had access to it.
The new rules limit the service to only people with a “developmental disability such as autism or a similar disorder,” according to the Disability Access Service policy. Previously, the policy allowed any guests “who have difficulty tolerating extended waits in a conventional queue environment due to a disability” to register for DAS, which was typically granted after a phone call made to the company.
Christine, who spoke on the condition her last name not be published since she works for a third party on Disney property, has a heart condition called supraventricular tachycardia, which causes an irregular heartbeat. She shared medical documentation of her diagnosis with NBC News. Christine said she has also passed out in a Disney World queue before, after waiting in a long, outdoor line. But when she tried to register for DAS again, she was told she was no longer eligible.
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Disney fans say changes to Disability Access Service exclude manyKat Tenbarge is a tech and culture reporter for NBC News Digital. She can be reached at Kat.Tenbargenbcuni.com
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