Salesperson's tech dream delivered by ill-equipped consultant who charged for the inevitable fix
Norman had long since been redeployed, but as luck would have it was still at the same client.
This was not Norman’s problem. But as the IT team triaged the mess, he overheard a phrase that suggested the mailbox processing service he’d built could be the culprit. That honour went to a business unit at Norman’s client, which had created a new automated process that sent emails to the mailbox being monitored by the service he built. But the automated process misconfigured the emails, so the required info was missing and added an auto responder on the mailbox they were using to send the emails.“Their mailbox had sent an ‘invalid’ mail to my mailbox,” Norman explained. “My service had found the message and bounced it back.
Norman fixed the problem by pausing the mailbox monitoring service, purging the target mailbox, and temporarily disabling the autoresponder on the other mailbox.
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