Millions of people are set to be affected by a new automated system due to be introduced by the DWP
Millions of people claiming Universal Credit are set to be affected by a new system being introduced in September.
As The Mirror reports, people calling up for support with their Universal Credit claim will be asked why they are calling, then the virtual agent will use speech recognition to determine what help they need. The virtual agent will be able to answer simple questions.However, callers who need further help will be redirected to a real DWP agent and they also will be able to talk to an advisor if they ask to do so, or indicate they are vulnerable. It is believed that around 5.
You may get additional payments on top of this: for example, if you look after a child or are unable to work due to health issues. Any additional amounts you may be entitled to are then applied to give a total figure before deductions are made.
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