E.ON Next has agreed to pay £14.5 million in compensation and redress to customers on prepayment meters, after failing to provide final bills and refund credit balances
Energy company E. ON Next has been ordered to pay £14.5 million in compensation and redress to customers on prepayment meters, according to industry watchdog Ofgem. It's estimated that around 100,000 customers will receive £144 each, while another 150,000 will have their energy debt written off. The regulator found the firm guilty of failing to provide final bills and refund customer credit balances to prepayment meter customers.
E.ON Next also failed to make mandatory compensation payments of £30 or £60 under the Supplier Guaranteed Standards of Performance . Because they didn't receive a final bill, affected customers were unaware of the average £51 credit remaining on their accounts and were not automatically refunded. E. ON Next is set to pay a substantial package including £4.7 million in credit refunds, £6.6 million in compensation, and an extra £3.2 million to affected customers who have been difficult to trace. In such cases, E. ON Next has agreed to contribute additional sums to the Energy Industry Voluntary Redress Fund, which supports energy consumers, especially those in precarious circumstances.
Beth Martin, Ofgem's director for consumer protection and competition, commented on the matter: "Prepayment meter customers are more likely to face financial difficulties, and during a period where households have been facing a significant cost of living crisis, it’s unacceptable that consumers did not receive refunds for credit that was owed to them, or final bills they are entitled to.
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