Local MP Helen Hayes wants Ofcom and the government to 'step in and require better of Royal Mail'.
A patchy postal service is leading to missed hospital appointments and increased fines and tax bills, some south Londoners say.
"The really annoying thing is the attitude because they just don't seem to care. It's the 21st century. She said: "The consistent problem that I've experienced over many years with Royal Mail is that they never fully acknowledge the extent of the problem, and particularly the kind of length of time over which they have had a problem.
Tina Thorpe also feels Royal Mail's service is far from first class. As well as subscriptions and birthday cards arriving late, she also misses out on crucial communications.
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