Eating disorder non-profit pulls chatbot for emitting 'harmful advice'
that claims the NEDA would replace its helpline service with a chatbot were untrue. She said the helpline will be simply closed for"business reasons," rather than replaced with a software-based service. Tessa, Thompson argued, is a separate project that may be relaunched following this debacle.
"That is simply not true. A chatbot, even a highly intuitive program, cannot replace human interaction. We had business reasons for closing the helpline and had been in the process of that evaluation for three years. Thompson said Tessa is an"algorithmic program" and is not a"highly functional AI system" like ChatGPT. The chatbot was designed to tackle negative body image issues, and started as a research project funded by the NEDA in 2018 before it was hosted by X2AI, a company building and deploying mental health chatbots."Tessa underwent rigorous testing for several years.
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