Elizabeth line: Commuters say service 'not what was promised'

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All of the main stations are now open, but what has the Elizabeth line been like since it opened in the summer? Many say it has been hit and miss, and commuters have been in touch to highlight some of the problems. What do you think of the new line?

All of the huge modernist stations are now open and it is architecturally impressive, but what has service on the Elizabeth line been like since it opened in the summer?

"It's not reliable, it's too full, too busy and too stressful. What are the options? Get the bus, drive instead?"One of the main problems they all mention is the volume of Heathrow passengers who use the service. But that means there is often a lot of luggage on the floor, in carriages with no luggage racks, meaning airline passengers and commuters are jostling for limited space.These include many points failures in west London - where the infrastructure is owned and maintained by Network Rail, not Transport for London - as well as the impact of industrial action.

The number of passengers using the Elizabeth line is also exceeding expectations, and continuing to increase.

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