'We know our response has been far from perfect. We acknowledge and understand the frustration of our customers,' Emirates Airline CEO Tim Clark wrote.
"We know our response has been far from perfect. We acknowledge and understand the frustration of our customers," Emirates Airline CEO Tim Clark wrote.
People queue at a flight connection desk after a rainstorm hit Dubai, causing delays at the Dubai International Airport, United Arab Emirates, April 17, 2024.Hundreds of flights were grounded and thousands of customers were stranded as a result. While the airline's service hub at Dubai Airport remained open, "flooded roads impeded the ability of our customers, pilots, cabin crew, and airport employees to reach the airport, and also the movement of essential supplies like meals and other flight amenities," Clark wrote.
"12hrs waiting on a cancelled flight and 6hrs waiting at this desk with people fainting, fighting and trying to keep sane and absolutely no communication from Emirates," one Instagram user posted, along with a photo showing a packed crowd of people in front of Emirates screens at the Dubai airport. The time stamp on the photo was 7:05 a.m. Friday.
TOPSHOT - Cars are stranded on a flooded street in Dubai following heavy rains on April 18, 2024. Dubai's giant highways were clogged by flooding and its major airport was in chaos as the Middle East financial centre remained gridlocked on April 18, a day after the heaviest rains on record.
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