Employees Turn to ChatGPT for Work, Leaving Employers Struggling to Keep Up

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Employees Turn to ChatGPT for Work, Leaving Employers Struggling to Keep Up
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A researcher named Matt reveals using ChatGPT to write code at his new pharmaceutical job, highlighting the widespread adoption of generative AI in the workplace. Despite its benefits, Matt's experience reflects the lack of clear guidelines and policies surrounding AI use, leaving many employers scrambling to address this rapidly evolving trend.

Matt had a secret helping hand when he started his new job at a pharmaceutical company in September. The 27-year-old researcher, who asked to be identified by a pseudonym, was able to keep up with his more experienced colleagues by turning to OpenAI’s ChatGPT to write the code they needed for their work. “Part of it was sheer laziness. Part of it was genuinely believing it could make my work better and more accurate,” he says. Matt still does not know for sure whether this was allowed.

Among other big companies, McKinsey has launched a chatbot called Lilli, Linklaters has started one called Laila, and JPMorgan Chase has rolled out the somewhat less creatively named “LLM Suite”. Companies without the resources to develop their own tools face even more questions — from which services, if any, to procure for their staff, to the risk of growing dependent on external platforms.

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