A total of 34 recommendations were made by the inquiry into the August 2023 air traffic control meltdown failure
Airline passengers will benefit from tougher enforcement of consumer protection laws following an inquiry into the August 2023 air traffic control meltdown, Transport Secretary Louise Haigh has said. The Cabinet minister said she wants to ensure "all passengers feel confident when they fly".
It recommended that regulator the Civil Aviation Authority is given the power to "take consumer enforcement action" without going through the courts. This could include the ability to issue fines, which would bring it into line with regulators in some other sectors. The CAA's inability to issue fines means it is required to take airlines to court if they fail to respond to enforcement action, which means short-term resolutions are unlikely. Under the Conservative government, in June last year the Department for Transport set out plans to give the CAA "stronger enforcement powers", but no legislation on the issue was introduced to Parliament.
Airlines and airports should review the "adequacy" of the support available to passengers during significant disruption, particularly those who are vulnerable or travelling with children, according to the document. Other recommendations include the CAA reviewing how Nats' work is incentivised.
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