Expedia plays the blame game over wrong dates for our hotel booking

After only five minutes we tried to rectify a mistake but £689 was taken from my account

We booked two hotel rooms in Amsterdam on the Expedia website. When the confirmation arrived it showed the wrong dates. We had double checked that we’d submitted them correctly and my partner rang within five minutes of the booking to get it rectified. Customer services said there may have been a computer “glitch”, but concluded the hotel would have taken the payment and there was nothing it could do.

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