Consumer groups say airlines are not living up to their legal obligations to help customers with accommodation and the earliest available flight home
for breaking consumer law.Ms O’Connor’s family have spent the past two nights in a local hotel in Antalya where the entire family of five have had to sleep in one room at a cost of €200 – around £172.
“We have received no confirmation of any assistance, no help and no direct communication from easyJet,” Ms O’Connor told“To add to all this, our boy starts seconday school on 4 September. Our car is stuck at the long-stay airport at Gatwick of which daily charges apply.expired on 29 August and for peace of mind I had to buy the cheapest available for our stay.
“She has had to reschedule her flight herself on your website and the earliest available is 6 September.Another customer Kevin Heaatley said: “Hi easyJet our flight from Dalaman to Gatwick tomorrow at 4.50am has been cancelled.“While I appreciate the original fault is not of your making, the communication from easyJet holidays has been abysmal. We have not received any texts or emails.
Mr Marchant says that when he finally managed to get hold of Ryanair’s customer services on Wednesday, he was told the next available flight would be Friday. In a statement, easyJet said its services are now operating “normally” following the air traffic fault on Monday and that it has been providing customers with “assistance and hotel accommodation and advising anyone who has needed to make their own hotel or alternative travel arrangements that they will be reimbursed”.
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