Family's dream holiday to the USA turns to a 'nightmare' after they find out booking doesn't exist
A family says a dream trip to America turned into 'something off Fawlty Towers' after they were told their flight booking didn't exist.
Although there was a connecting flight leaving that evening, it was fully booked and Aer Lingus could not get them on another flight for two days. Although accountant Michele managed to find them an American Airlines flight from Newark the following day and claims they were given assurances they would be reimbursed for the cost, the family's ordeal was far from over.
Neil was shown their names and his mind was put at rest. However, when they arrived the next day his ticket was "invalid" and his wife and daughter were not on the system. "It was nightmare from start to finish," said Michele. "It was like something off Fawlty Towers. We've had absolutely nothing back so far - not even a reply from them.
Neil, who regularly travels away with work and booked through Aer Lingus because of past experience, has referred his complaint to the Civil Aviation Authority having not heard back from the airline. He said: "This whole catastrophe was an appalling start to our holiday and caused significant anguish.
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