A family’s World Cup dreams were dashed after their five-year-old daughter was stopped from boarding a flight due to a visa snafu. The Hayes family had saved for three years for the two-week, £7,000 trip that included seeing four of the 64 matches.
‘She’s apologising saying, “I’m so sorry”. We’re trying to say to her, “It’s not your fault. It’s the system’s fault”.Rhian’s football-loving son, Harrison, was left ‘devastated’ by the news.World Cup visitors need an all-purpose identification card called Hayya to get into Qatar and see tournament matches.Hayya cards are operated by the Qatari government rather than FIFA and have a QR code that acts as a fast-tracked visa into the nation itself.
Qatari officials allegedly advised the Hayes to sort out the snag with immigration staff when they would have arrived at Doha airport that evening. At the check-in desk, however, staff for the state-owned airline said Orla couldn’t board without her digital pass.
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