EasyJet have said they are 'sorry' the hotel didn't meet expectations
A family has slammed easyJet for an “appalling” £3,900 holiday to Spain after claiming they stayed at a three-star hotel which had “dirty” rooms that you “wouldn’t put a dog in”.
Mark and Nadia have complained to easyJet and the hotel, but they said no-one has apologised to them or acknowledged the “dreadful situation”. EasyJet has said it “worked alongside the hotel to resolve the issues reported” and offered a partial refund of £200 “to apologise for any disappointment caused”, which Nadia has accepted, but she said she is “not going to stop fighting”.
However, when they were taken to the two rooms after arriving at the hotel, they said they were disappointed and “upset” as they say it did not reflect the images shown online and were not what was “promised”. “We were on the top floor of five flights of stairs, with a balcony overlooking a car park, and the rooms were just disgusting,” Mark, who lives in Birmingham and owns an entertainment business, said.
“There were no cups, no spoons, no kettle, nothing in the kitchen, the aircon just blew out warm air, the bathroom was dirty and we had to clean it ourselves. It was just rundown and nasty.”
Holidays Easyjet Tourism Spain
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