The family is asking for the £3,500 cost of their holiday back from Jet2
A family have demanded a full refund on their £3,500 villa getaway when they lost access to running water in 40-degree heat - and were told by Jet2 to 'use the swimming pool'. Laura Adediji booked a week-long Jet2 package holiday to Coral Bay, Cyprus, last month with six family members, including her two young children.
Laura is demanding a full refund for the holiday due to the 'shocking' Jet2 customer service. Jet2 said there had been a municipal water cut temporarily affecting the area and advised water from the pool could be used to help flush the toilet. "We had to cancel our meal and taxis, everything, because we didn't want to go out without having a shower after laying by the pool all day."
"It's like 40 degrees. It's really hot, you can't expect a family of seven to be in a villa without running water, regardless of whether there's a swimming pool here or not. It's not just been one or two hours without water, it's been over 12 hours, it should be urgent. If there'd been a fire in the villa, what should we do?"Laura said: "Jet2 have been shocking, there's been no communication, they've not been helpful.
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