The government is scrutinizing a law that allows the company that exclusively makes McDonald's ice cream machines to also have the exclusive right to repairs.
The U.S. government is demanding that constantly broken-down soft serve ice cream machines at McDonald’s and other fast-food restaurants be more easily fixable. In a letter to the U.S.
In 2022, McDonald’s was sued by an ice cream repair company for $900 million, after the company banned franchise owners from using a product of theirs which allows for an easy fix of soft serve machines. The device would allow franchise owners to troubleshoot digital problems with the machine via Wi-Fi, rather than waiting for an authorized fix by Taylor, the restaurant equipment company that exclusively makes McDonald’s ice cream machines.
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