AI set to take on customer help, pricing and transaction monitoring — leaving some workers to find alternative roles
Finance has always been a sector that has thrived on innovation, and artificial intelligence offers further opportunity to shake up the industry. Armed with cutting-edge technology, companies hope to explore new ways of working, and boost productivity. “There are a number of areas of finance where we are seeing AI starting to have an influence,” says Peter Weston, associate director for financial services at recruiter Harvey Nash.
These teams will “train staff across a range of functions, to become familiar with generative AI as it will be used to enhance their day-to-day productivity”. Akeesh Khokhar, a senior consultant in Harvey Nash’s financial services and banking division, is similarly sanguine that AI will support rather than threaten human workers. He points to the use of co-pilot systems to help reduce mundane tasks in financial services as in other areas.
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