In her regular column, Sue tells the story of a 76-year-old widower whose family has been rationing electricity and relying on food handouts for a year after a clerical error by his supplier.
It’s often said that a society is judged by how it treats its most vulnerable citizens. Well, if the case of *John is anything to go by, we’re in a pretty poor state.
Two days later another letter arrived alleging he owed them £20,000. The company has now apologised and offered £150 in compensation. If it was my dad neither the sorry nor the cash would cut the mustard. Worryingly, John may not be alone here. Delaying an investigation or worse, adopting an attitude of ‘meh’ will just cause untold stress to the customer at best or at worst - well, just ask John. Or actually, don’t - ask my mother-in-law.
She’d wage Ombudsman war on them if she had - pardon the pun - the energy. The moral of the tale? Check your bills.It was the wettest July since Noah donned his wellies - or if you’re the Met Office, 14 years - but are we Brits downhearted? Well, maybe a bit.
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