TikTok's parent company ByteDance is facing a potential lawsuit in Kenya, over allegations it failed to protect the mental health of workers tasked with preventing disturbing content from appearing on the app
that occurred at a third-party contractor. A Nairobi judge ruled on June 2 that Meta was the “principal employer” of the outsourced content moderators in one of those disputes—meaning that the company could be held liable under Kenyan law.
“No psychiatric support was offered to our client to prepare for, or continue to undertake, the work,” the letter alleges. It adds that instead of being consulted by medical professionals, content moderators struggling with the mental burden of the work were initially offered only access to a “quiet room.” Thereafter, the letter says, content moderators were offered 30 minutes per day with a “wellness counselor” who was not a medical doctor.
The result, the letter claims, was that many content moderators including Odhiambo developed PTSD. Some of his colleagues, the letter alleges, reported suicidal thoughts. “Our client suffers from anxiety, insomnia, vivid flashbacks and nightmares which have significantly decreased his quality of life and ability to work,” the letter says. “Our client has had difficulty obtaining employment given the lingering trauma from the work he did for you.
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