Angela van den Bogerd began her evidence at the Post Office Horizon IT Inquiry in central London on Thursday morning.
A former top Post Office executive has said she is “truly sorry” for the “devastation” caused to wrongly convicted subpostmasters and their families.
Ms van den Bogerd, who was played by Coronation Street actress Katherine Kelly in the ITV drama Mr Bates vs The Post Office, said she hoped her evidence would help the inquiry with getting the answers that subpostmasters “deserve”.“But I do want to say to everyone impacted by wrongful convictions and wrongful contract terminations that I am truly, truly sorry for the devastation caused to you, your family and friends.
Ms van den Bogerd held various roles throughout her 35-year career at the Post Office, starting off as a network change operations manager, then on to head of network services, head of partnerships, director of support services and the director of people and change. Errors in the Post Office’s Horizon IT system meant money appeared to be missing from many branch accounts when, in fact, it was not.
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