Caitlin Minshull, 22, and her two children have been cut off from the energy provider for 11 days
A young mum claims she was forced to use her neighbour's electricity after being cut off by Scottish Power, which left her children freezing for more than a week. Caitlin Minshull, 22, alleges the young family were without power from the energy provider for 11 days.
The alleged incident occurred at around 4pm on December 6, reports the Liverpool Echo. Caitlin's sister was in the shower when the outage occurred, leaving the family completely bemused as to what had happened. Caitlin said: "It just cut off even though there was £10 still on the meter. I tried topping up on the app and at the shop, and by the time I got back it was 8pm anyway, so my neighbour let me stay over with the kids.
"I got in touch with my housing options team and they told me it was down to the supplier to look at the meter. They tried to ring Scottish Power and were also on hold for around three hours. But once the housing options manager started explaining the situation she was hung up on."
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