What’s it like to make uplifting calls that change lives? Ammar Kalia spoke to the people whose job is to spread joy
For 12 years now, Anita Pires has been working at the call centre for Camelot, the company that runs the UK’s national lottery. She is one of a staff of 30 who answer calls from potential lottery winners, checking their numbers for prizes that range from £5 to the multi-millions. “In 2009, I had one of my biggest winners, who won £45m,” she says. “Even I couldn’t believe it. We only get an automated prompt just before they’re put through; it’s always very exciting.
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