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The purpose of the Functional Analyst is to evaluate business requirements and translate them into effective technical solutions, ensuring that software systems and applications meet the functional needs of the organization.
This role involves analysing, testing, and providing guidance on the implementation of technology to support business objectives.Collaborating with cross-functional teams to ensure software systems meet business objectivesConducting testing to ensure that systems work as expectedStaying up-to-date with industry trends and best practices related to technologyUtilizing technical knowledge and analytical skills to solve complex problemsA Bachelor’s Degree in Computer Science; IS or related technology disciplineAt least 5 years’ experience in product management and working on digital customer-facing applicationsExperience with CRM systems and loyalty management softwareFamiliarity with digital marketing, email marketing, SMS campaigns, and social media engagement Designing and implementing loyalty program structures, points-based systems, tiered rewards, and member benefits.Familiarity with e-commerce platforms and their integration with loyalty systemsAbility to translate business requirements into technical specifications and functional requirements
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