Victoria Brignell was forced to wait for an hour and a half before being assisted from the plane.
Baroness Grey-Thompson said she took direct action when she suffered a recent similar experience.
She said: "I was flying to Berlin, the plane was two and a half hours late, but after waiting just over half an hour on board they couldn't give me any clear indication of when the assistance was going to come.Image caption,BBC security correspondent Frank Gardner, who uses a wheelchair, said such situations were becoming "depressingly familiar".
"The airports seem to be slipping back. The level of investment and effort that goes into making money at these airports isn't matched by the effort and money that needs to go into getting disabled passengers off the plane at the same time as everybody else." Gatwick Airport said it would launch an investigation into why Ms Brignell was left on the plane for so long.
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