Ten European consumer organisations join forces to launch complaints to privacy and data regulators
Google is facing action from a coalition of ten European consumer organisations over the company's account sign-up process.But the coalition alleges the sign-up process steers users toward options which collect more data.The company said that consumer trust depended on honesty and transparency and it had "staked our future success on building ever simpler, more accessible controls and giving people clearer choices.
But the simplest one step "express personalisation" process, it alleges, leaves consumers with account settings that "feed Google's surveillance activities". Ursula Pachl, deputy director general of the BEUC, said: "It takes one simple step to let Google monitor and exploit everything you do. If you want to benefit from privacy-friendly settings, you must navigate through a longer process and a mix of unclear and misleading options.
But Google maintains that all options are clearly labelled and designed to be clear and simple to understand.It told the BBC "People should be able to understand how data is generated from their use of internet services. If they don't like it, they should be able to do something about it.
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