The Philippine Competition Commission on Monday said that Grab Philippines has yet to refund around P6 million to some eligible users, owing to some limitations beyond the control of the ride-hailing company. | AldenMonzonINQ /PDI
“They cannot create a Grab wallet for you because you have to do it and they have know-your-customer requirements, like in a bank. They are trying to find a way how they can send a refund to these Grab customers if they don’t actually have the wallet,” the PCC official said.
Aguinaldo said that some of the people eligible for the refund have also left the Grab platform, meaning that the refund cannot be done through the channels in their platform. He said that they have also considered if the PCC could just confiscate the amount, but admitted that there were issues on legality with such a move.
Pressed whether the PCC could just order Grab to equally disburse the refund to existing users, Aguinaldo did not rule out the thought but still cited potential problems with such a move. “There could be questions about whether that’s actually a fair way to do it. But then, you also might be faced with a situation where there’s really no other way to do it, So we can’t really say,” Aguinaldo said.To recall, the PCC ordered Grab Holdings, Inc. and MyTaxi.PH Inc. back in March of last year to pay the remaining P19.3 million to eligible users for violating its price monitoring commitment.It was ordered to refund P5.05 million in November 2019, P14.
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