Guests of a swanky hotel in SoHo contacted our 7 On Your Side Investigates team after they said they were wrongfully charged a $500 smoking fee. Eyewitness News found similar complaints online.
Monday, May 13, 2024 2:49PMDivine said she and her boyfriend stayed at NoMo hotel in SoHo in February and were charged $500 for smoking in their room, even though they don't smoke or vape.
The Long Island man said he is a triathlete and doesn't smoke or vape. He said the hotel finally gave him his money back after he got his credit card company involved.We found the smoking detection device behind the television. We were not charged a smoking fee. The General Manager, Iwona Luksza, responded on the site, "Thank you for providing your review. We aim to deliver a seamless experience, and we regret there was a concern about your final bill. Our team thoroughly investigates all guest concerns to ensure our non-smoking policy is upheld. Your feedback regarding this matter is appreciated, and we wish you safe travels ahead."
Another Expedia guest wrote, "I recently stayed here for my birthday and it was a lovely stay. However, when I returned home I found that they charged me a smoking fee. Neither my daughter nor I smoke. The hotel has refused to remove this charge."
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