After months of back-and-forth with Facebook's customer support, Catherine Wilson now hates the platform and she's not alone. Complaints about scams targeting businesses on Facebook and Instagram are spiking and for many, it's a bigger fight to get the account back.
Small businesses that have had their social media accounts hacked are facing a lengthy response process from parent company Meta .The government is drafting a new mandatory code that will make sure social media platforms better protect customers against scams.
She's one of a growing number of Facebook and Instagram users, social media platforms owned by Meta, targeted by criminals. Many of the hacked account holders complain Meta is difficult to deal with, offers mainly generic responses, and getting hold of a real person feels almost impossible. Despite Ms Wilson putting extra security measures in place, including two-factor authentication, five months later hackers struck again.
In New York, complaints increased tenfold over four years and Vermont's jumped by 740 per cent in just one year.She told the ABC the volume of Meta complaints was "shocking" but likely to be far worse."North Carolina had a 330 per cent increase, Illinois 256 per cent, Pennsylvania 270 per cent. "The help that they are receiving, if any, is moving way too slowly and we want more from them," Ms Klem said.In many cases, users give up and create new accounts, like Brisbane artist Giles Kilham."It just goes into some abyss and you never hear anything again."
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