Following a system failure at Heathrow’s busiest terminal on Tuesday, many passengers are still facing issues with lost luggage
Terminal 5 into chaos overnight on Tuesday. Due to the system failure – which the airline says was caused by a third-party supplier fault – thousands of passengers were left waiting for hours for their luggage at the airport and beyond. Many have been told they could expect a delivery between “two and seven” days.
Indian actress Aditi Rao Hydari is among the many passengers affected by the severe disruption after travelling to Heathrow from Mumbai for a conference on Tuesday. As at 10.40pm on Wednesday, she was still waiting for her luggage, a delay of around 33 hours.: “There were passengers with connections and meetings to get to, some had medicines they needed, there were little hungry children. There was no water or anything offered to anyone.
On Thursday morning, another disappointed passenger wrote on X , directed to British Airways “how long does it usually take for missing bags to make it home? I was on the Boston flight from Heathrow on Tuesday …. I’ve already filed a claim and have been checking for updates like crazy.” Some frustrated passengers have been able to see that their missing luggage is still at Heathrow via personal tracking devices, but have not received specific information regarding delivery or collection. One X user posted that they’ve been able to track their bags to Heathrow since Tuesday, from where they have not moved.
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