HHS OCR settlement with Englewood Ear Nose and Throat to ensure effective communication and access to services for the deaf.
HHS Office for Civil Rights Takes Action to Ensure Access to Care for Patients Who Are Deaf or Hard of Hearing
“Individuals who are deaf or hard of hearing should be able to schedule medical appointments and be seen by medical professionals just as easily as any other patient,” said OCR Director Melanie Fontes Rainer. “The law promises deaf and hard of hearing patients that they should receive care, free from discrimination, and have access to effective communication in appointments with their providers.
Furnish appropriate auxiliary aids and services free of charge to ensure effective communication for those individuals who request them; Display notification to the public, patients and Englewood personnel of the rights and protections civil rights laws afford regarding nondiscrimination in healthcare and human services; and
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