HMRC forced to delete five million voice files
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HM Revenue and Customs failed to gain explicit consent from individuals before signing them up to the voice ID system for telephone enquiries. "It is popular with our customers, is a more secure way of protecting customer data, and enables us to get callers through to an adviser faster," he saidIn a bid to speed up the much-criticised HMRC helpline, people were invited to use the voice recognition system, rather than the normal security checks.
Similar projects have been launched by banks and other providers, although they have not always been entirely successful,Privacy campaigner Big Brother Watch complained about the audio signatures system, claiming users were"railroaded" into using it as they were not given the choice to opt out.
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