Amid reports emerge of technical issues, immigration teams keep 24-year-old legacy system up and running
According to iNews, technical issues with the new Atlas case management system have led to “serious delays and errors” some of which were deemed “critical incidents.” Home Office staff have been left “sobbing” and have seen data supposed to be on Atlas “evaporate into thin air,” the“Atlas successfully processes approximately 120,000 applications per month, including asylum applications; security checks and production of Biometric Residence Permits.
Last year, the official asylum claim backlog reached a record high, as more than 175,000 people were stuck in the application process for refugee status at the end of June 2023, an increase of 44 percent year-on-year. Atlas has been put together by a number of suppliers, including Accenture, Mastek and PA Consulting. Contracts started from 2020, with deals worth a total of around £79.7 million.