Water customer says the city was incorrectly estimating his bills for months.
SAN DIEGO — A Mission Hills homeowner has resolved his water billing issues with the City of San Diego after contacting CBS 8 vialast week about a notice from the city’s Public Utilities Department that said his water bills were being withheld pending an investigation into"abnormal water usage."
Previously, he had been unable to get through by telephone to the water department. “The customer service’s lack of picking up the phone is the end of the problem. The start of the problem is a lack of meter readers,” Perilli discovered. Turns out, Perilli had an extra person living in his house in 2022, meaning his water usage was way up at the time. The city was using those old usage levels to estimate his bills for much of 2023, he said. “The true-up calculation resulted in a under $500 bill that I needed to pay for the last six months,” he said.
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