The Knowle Care Home in Preston is in breach of regulations
Care home bosses have been ordered to make improvements after an inspection revealed residents say staff are "horrible" and one claimed to have not had hot water for a year.
When inspectors spoke to some of the 28 residents they were told that "some staff... can be horrible" while one claimed they hadn't had access to hot water for a year.Inspectors said in their report: The culture in the home needed to improve to ensure people felt their preferences were respected. We have identified a breach of regulations in relation to good governance.
One of the breaches concerned the administration of medication. The inspectors noted: "People's medicine records did not include the time of administration for medicines that needed to be spaced evenly or before or after food. Not all staff had up to date medicines training or competency assessments in place."
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