Margaret Jones, a 63-year-old woman with mobility issues and memory loss, was asked to leave a Manchester hotel after she couldn't pay a £1.20 tourist tax. Jones claimed she offered cash but the hotel staff refused it, stating they only accept card payments. Due to her memory loss, Jones struggles with remembering PIN numbers, leading to panic attacks. The hotel staff allegedly refused to find an alternative solution, resulting in Jones being stranded in the city at night.
A woman has claimed she was asked to leave a hotel in as she couldn't pay a £1.20 tourist tax , leaving her stranded in the city at night.
However, she claims that after asking to pay the City Visitor Charge levy in cash, she was told by hotel staff that they wouldn't accept cash and that she would need to pay by card. She said: "I don't like using my card, normally I carry cash all the time. Margaret, who uses a mobility walker, alleged that she was then told by staff she would need to leave the hotel if she couldn't pay the fee by card. "I tried to use one of my cards and it wanted my PIN number," she added.
"They said it was too late to use the internet to pay for any bookings and they wouldn't take payment over the phone," she explained. "I've offered cash, payment by phone or the internet, and they wouldn't accept any of it. They didn't seem to care."
Hotel Tourist Tax Manchester Memory Loss Accessibility
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